Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
Returns are accepted within 30 days of delivery. Items must be unused, undamaged, with original tags attached, and returned in their original manufacturer's packaging with all accessories included.
Non-Returnable Items
The following items are not eligible for return or refund:
Items that have been used or damaged due to improper use
Items returned without original packaging or missing accessories
Defective or Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
How to Submit a Return Request
You can submit a return request directly through your account:
- Click the profile icon in the store's menu, or go to our Returns page, and click "Request return"
- Sign in with your email address — you'll receive a six-digit verification code to confirm your identity
- Select the order and the item(s) you want to return
- Select a return reason and add a note if needed
- Click "Request return"
Alternatively, email our support team at support@niksstuff.com with your order number, the item(s) you'd like to return, and your reason for the return.
Return Shipping
If your return request is approved, you will receive an email with shipping instructions. A prepaid return shipping label will be provided.
Exchanges
We do not offer direct exchanges. If you'd like a different item, size, or color, please return your original order for a refund and place a new order. To initiate a return, follow the steps above or email support@niksstuff.com.
Refunds
Once we've received and inspected your return, we'll notify you whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@niksstuff.com.
For any return or refund questions, contact us at support@niksstuff.com.